Manager, Destination Services

SUMMARY 
This position serves as the liaison between the client, DTPB destination partners and departments with an emphasis on the sales team.  The Manager of Destination Services primarily supports the directors of both group and leisure sales to close future business by managing Destination Reviews and site inspections.  This position will consist of managing planners needs to determine the appropriate products and services needed to increase economic impact for the destination.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
SALES

  • Collaboratively works with the Group and Leisure sales team to help present appropriate products and services to clients and manage the showcasing of the destination.
  • Through proactive communication, understands client’s needs to successfully coordinate and manage Destination Reviews, customized site inspections, and appointments for clients to secure future business for the destination.
  • Utilizes promotional tools, products, and services for incoming confirmed groups, meetings and conventions to implement increased attendance, repeat business and economic impact to the destination.
  • Creates on ongoing partnerships with destination organizations to integrate marketing and communication efforts while showcasing products through service leads.

 
SERVICES / ADMINISTRATIVE

  • Manages the creation and coordination of itineraries for both assigned site inspections and Destination Reviews
  • Manages and leads the assigned pre/ post communication for confirmed meetings or conventions ensuring attendance and proper information is communicated between client and destination partners.
  • Maintains working knowledge of organization’s policies, procedures, and systems to manage invoices, expenses, and budget.
  • Utilizes CRM database, Simpleview, along with monthly reports to allow for effective and efficient communication and analysis in the execution of services.
  • Supports the servicing of promotional inventory and other specialized materials for Group Sales and Services department.

 
EXPECTATIONS

  • Maintains a high level of destination product knowledge to include but not limited to Palm Beach County Convention Center, hotels, venues and attractions throughout The Palm Beaches in order to execute site inspections, ensure proactive engagement, and maintain contact with key partners.
  • Establishes positive relationships with destination partners in order to assist clients and teams with value added opportunities.
  • Keeps informed on trends and events through industry and association involvement and education.
  • Demonstrates an ability and willingness to provide efficient and quality service to both internal and external customers.
  • Uses specialized knowledge, sales, and technological training to successfully execute on responsibilities and proactively seeks out solutions.
  • Adapts quickly to changing volume of work and responds appropriately and positively to various situations.

 
 QUALIFICATIONS, EDUCATION, EXPERIENCE

  • Bachelor’s degree from a four-year college/ university or equivalent work experience.
  • Minimum of 5 years hospitality industry experience specifically in sales and services
  • Proficient in MS office products
  • Database management experience, Simpleview a plus
  • Strong communication, presentation, organizational and interpersonal skills required
  • Ability to clearly write routine reports and correspondence to internal team members, community partners and clients.
  • Must be willing to work irregular hours including evening and weekends.
  • Valid driver’s license

  
WORK ENVIRONMENT
Working conditions are normal for an office environment.  Work will require occasional weekend and/or evening work.  Event set up may require carrying boxes of promotional materials and equipment for presentations.
 
OTHER INFORMATION
This position description is meant to describe the general nature and level of work to be performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

To apply, please fill out this application